Terms of Service

The Service

Cherub Email is an email marketing platform that helps small businesses send honest, non-manipulative marketing emails to their customers. The service includes:

• Email campaign creation and sending
• Subscriber list management
• Copy generation assistance
• Campaign performance tracking
• Square POS integration for revenue attribution

Your Account

To use Cherub Email, you must:

• Be at least 18 years old
• Provide accurate information when creating your account
• Keep your login credentials secure
• Be authorized to act on behalf of any business you register

You're responsible for all activity under your account.

Pricing and Payment

Cherub Email uses pay-per-campaign pricing:

• Campaign fee: $3.00 (includes copy generation and your first 100 emails)
• Additional emails: $0.01 per email beyond the first 100

Prices may change with notice. We'll email you before any price increases take effect.

You pay when you send a campaign, not before. Payments are processed through Stripe. Refunds are generally not available once emails have been sent, since we've already incurred sending costs.

Email Sending Rules

This is important. When using Cherub Email, you agree to:

Only email people who want to hear from you

• Only send to people who have opted in to receive emails from you
• Never use purchased, rented, or scraped email lists
• Honor unsubscribe requests immediately
• Keep records of how each subscriber joined your list

Follow email laws

• Include a working unsubscribe link in every email (we add this automatically)
• Include your business name and physical address (we add this automatically)
• Don't use misleading subject lines or sender names
• Comply with CAN-SPAM, GDPR, CASL, and other applicable laws

Don't send prohibited content

• No spam or unsolicited bulk email
• No illegal content or offers
• No adult content, gambling, or controlled substances
• No phishing, malware, or deceptive content
• No hate speech, harassment, or threats
• No get-rich-quick schemes, MLM, or pyramid schemes

We may suspend or terminate your account if you violate these rules. Serious violations may be reported to appropriate authorities.

Your Data

You own your data. Your subscriber lists, campaign content, and business information belong to you. We process this data to provide the service, not for our own purposes.

You can export or delete your data at any time. See our Privacy Policy for details on how we handle data.

Our Intellectual Property

Cherub Email, including its design, code, and branding, belongs to us. You may not copy, modify, or reverse-engineer the service.

When you use our copy generation feature, the generated content is yours to use. We don't claim ownership of emails you create.

Square Integration

If you connect your Square account, you authorize us to access promo code redemption data for revenue tracking. This integration is governed by Square's terms of service in addition to ours.

You can disconnect Square at any time from your account settings.

Service Availability

We aim for high availability but don't guarantee 100% uptime. Email delivery depends on third-party services (Postmark, receiving email servers) that we don't control.

We may temporarily suspend the service for maintenance, security issues, or to address abuse.

Limitation of Liability

Cherub Email is provided "as is." We don't guarantee that:

• Every email will be delivered (spam filters happen)
• Campaign results will meet your expectations
• The service will be error-free or uninterrupted

To the extent permitted by law, our liability is limited to the amount you've paid us in the past 12 months. We're not liable for indirect damages, lost profits, or lost data.

Indemnification

You agree to defend and hold us harmless from claims arising from:

• Your violation of these terms
• Your email content or sending practices
• Your violation of any law or third-party rights

Termination

You can cancel anytime. Delete your account from settings, and we'll remove your data within 30 days.

We can terminate for cause. If you violate these terms, we may suspend or terminate your account. We'll try to give you notice when possible, but serious violations (like sending spam) may result in immediate termination.

Changes to These Terms

We may update these terms. Significant changes will be communicated by email at least 30 days before taking effect. Continued use after changes means you accept the new terms.

Governing Law

These terms are governed by the laws of the State of Texas. Any disputes will be resolved in the courts of Texas.

Contact

Questions about these terms? Email legal@cherubemail.com.